With GAT+ Super Admins and Delegated Auditors can give a user access into another user’s Gmail account indefinitely.
By default Admins could delegate for any number of hours and GAT+ would automatically remove the delegation when the time was up (saves Admins having to remember to go back and remove it). Now, by using 0 hours, Admins have the option to delegate permanently.
Launch GAT+ and enter the User Audit section.
Click on the Email Info tab. Search for the user whose Gmail account will be delegated to someone else, click on the drop-down menu and select ‘Add e-mail delegation’.
When the menu appears, enter the user who will gain access. Leave the number of hours as 0.
A request will be sent to your security officer for approval, once approved the delegation will be set.
The delegated account appears in the accounts drop-down list in the user’s own Gmail account. This can take several minutes and may require a refresh. The user accessing the delegated account will have to log out and log back in again for the delegated account to appear.
In addition, if the delegated user reads any unopened email in the audit account, this email will be marked as ‘read’.