delete an email

Delete Spam, Inappropriate or Accidental Emails

There are multiple reasons to have the ability to identify and remove emails which have been received by all or any of your domain users. Here are some unwanted scenarios:

  • An email is sent to the wrong user or group
  • An email contains inappropriate content
  • An email that contains sensitive information
  • An email which has gone pass spam filtering or is a phishing email.

GAT+ allows Admins to delete these emails from all accounts at once.

We recommend using ‘Gmail Search’ for tracking down these emails. It is a ‘real time’ search that is highly configurable (see ‘search tips’ link beside the search box). In the screenshot above we use the example search parameters

“SEO proposal” in:anywhere newer_than:180d”

This tells GAT+ to search in all folders, for all users and look for emails that contain the words “SEO proposal” which are also newer than 180 days. When the results come back, click on ‘Apply’.

Next, select the ‘Toggle Selectable’ button and select the emails you wish to view/download/delete.

Once the emails are selected, click on the ‘Access permissions granted’ button and send a request to your SO (security officer). Your SO will have to approve your request. 

Before sending the request if you intend to delete the emails rather than just view or download them then check the ‘Request permission to remove’ box.

After doing that hit ‘send request’ and wait for approval to be returned from the Security Officer. 

Once you have received an approval email, remember to refresh the list within the ‘Access permissions granted’ and click on the ‘Activate grant’ to display just your selected emails. 

You can then delete one or all of the emails using the drop-down option in the Emails Operation button. 

By default, you can send the emails to user’s trash folder on their Gmail but if you wish to permanently delete these emails then select ‘Delete permanently’.

In future when you search for these emails they will still be listed in our database but they will have a bin icon next to the subjects.

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