Finding the top senders of email to a particular mail address you are auditing can be tricky when conducting an email audit.
One example might be to find all participants involved in sending or receiving emails coming from our support team so we will use firstname.lastname@example.org as our focus.
We start by going to the email audit on GAT+.
We apply custom filter and select the ‘To’ search parameter, enter the address we are interested in and hit ‘Apply’. This will return a list of all the emails sent to that address, internal and external, with and without attachments.
Once the results are displayed we can see all emails sent to support group.
From the Emails tab we will now click on the External From/To tab. The search criteria you have already applied will be carried over to the External From/To tab.
Note: Whenever you apply custom filter within the Emails tab you can carry over this filter criteria to Sender/Receiver tab or External From/To.
External From/To – will show the emails sent from external users to the support email.
Sender/Receiver – will show all emails divided by internal and external stats.
This makes the complex analyses of figuring out who is generating workload for your support team in this example.
In the Emails tab we could have refined the search to find emails sent to support group in a given time frame with file attachments then click on Sender/Receiver tab.